The RCG Difference

RCG runs many manufacture and proprietary independent vendor software tests on all hardware and software. We pride ourselves on our diagnostic/analysis and stand fully behind it. In this particular situation we currently have the best techs in Richmond regarding pc diagnostics on motherboards.Most of the large outfits such as Circuit City and Best Buy send us their higher level work such as Data Recovery and motherboard soldering, and component level diagnostics. We run rigorous tests on hardware as we, unlike most small shops, will stand fully behind our diagnostic. We guarantee that our proposed solution is a long term restoration not just a quick repair. Once again, unlike most shops. If you return to RCG, we will take care of you. One of our competitive edges and what we call the RCG difference is the rigorous process that all computers go through when entering one of our stores. Each computer goes through a very methodical approach from discovery and analysis to quality assurance. I will outline some of the status steps each computer goes through below. We are currently developing materials and literature for our stores to illustrate this. We have spent the last 5 years working very hard to develop a process that would identify and separate hardware issues from software issues and often times the hardest of all to identify, end user issues. This has been very challenging on a large scale. This is the leap RCG has made that other small shops cannot overcome. Typically once an independent shop is at capacity it begins to suffer from quality, accuracy, and competence. The owner cannot recreate himself, and all the different hats he wears. Typically small shops cannot operate efficiently enough to do this once they reach a critical mass that would otherwise allow them to grow to the next level. there is not enough recreation of the total dynamic through his staff. He cannot rely on individuals to care enough to perform the same level of diligence that he the owner would on his hard earned customers. This is where the breakdown typically begins. Most small independent shops start off very well in the neighborhood due to the fact that the owner can give each customer his full attention. It’s at this point that unknowingly the typical independent shop owner thinks it is his “expertise” that is allowing him this newfound success. It is actually his focus on the “customer” not the computer that is creating the immediate success. The other chains and franchises have not gone through the tedious process of learning the details. By using traditional methods paid for by quick investor capital they have left gaps in the process that are critical to the end users overall satisfaction. A computer usually has a history and a human story along with it. Its software and settings have over time become a very personal piece of a customer’s daily life. ITunes for example and not just the music. The playlists, normalization of audio setting, the favorites, the videos. The sorting and folder hierarchy, Outlook email, not just the email, but also rules, contacts, merged email accounts. Pictures. videos and other behaviors unique to each environment. Little Joey cannot seem to keep from getting spyware so he has his own login. then there is grandpa Joe that cannot see very well so he has his own login. RCG documents all of this through discovery when the customer arrives and maintains it on file along with all the settings and an inventory of all your hardware and software licenses. “Any geek can fix a computer, RCG fixes it your way” RCG has developed a process called DARP that focuses on the customer as much as the hardware. We have given an equal amount of attention to our hardware and software diagnostics. Some of which include the following test: - Hard drive Manufacture vendor specific - RAMM Memory - Motherboard component level - Video Card Software Security Audit More on this can be found online at: http://www.richmondcomputerguy.com/default2.asp?active_page_id=124 We offer family safety audits with our product Family Guardian as well as RCG Memberships for maintenance. An ounce ofprevention is worth a pound of cure. Travis Carper Leadership is not a title it is action

 

 

 

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